Legal
predev CRM app privacy policy.
Version 1.0 · Effective 1 November 2026
What predev CRM collects, why it collects it, who handles it and how to have it deleted.
In short
predev CRM is a sales CRM that companies use to manage their clients, deals and WhatsApp conversations. It runs as the predev CRM app (com.predevsolutions.crm) and as a web app at crm.predevsolutions.com.
Your company decides what goes into it. We store it for them and use it for nothing else. The app has no advertising and no analytics.
Who is responsible for the data
The company that uses predev CRM is the data controller. That covers its staff accounts and the data about its clients and leads.
predev. Solutions (PredevSolutions L.L.C., C.R. 311604, Cairo, Egypt) is the data processor. We store and process the data on the company's instructions.
If you are a client of a company that uses predev CRM, contact that company about your data first.
What is collected
This is the complete list. Each item is used for the purpose given and nothing else.
| Data | Where it comes from | Why |
|---|---|---|
| Staff account: name, work email, password (stored hashed), role and team | Your company creates it when it invites you | To sign you in and decide what you can see. |
| Contacts and leads: name, phone, email, budget, preferred areas and unit type, source, and a national ID number if the company enters one | Entered or imported by staff, or received from the company's Facebook Lead Ads, website lead form or online booking page when the company turns those on | To manage the company's relationship with its clients. |
| Deals, tasks, notes and appointments | Entered by staff | To track the sales work. |
| WhatsApp messages and their delivery status | Sent and received through the company's own WhatsApp Business number, once the company connects it | To talk to clients from the app. |
| Call outcomes, with an optional note | Logged by a staff member after a call | To keep a record of follow-ups. The app does not record calls or read the phone's call history. Tapping call opens the phone's own dialer. |
| Files and photos | Chosen by a staff member: a photo from the camera, or a file from the phone (PDF, image, Word or Excel, up to 20 MB) | To attach it to a contact or a deal. |
| Push notification token | Created by your phone when you allow notifications | To send you alerts about your work, such as new messages, mentions and bookings. It is removed from your account when you sign out. |
| Sign-in token | When you sign in | To keep you signed in. It is kept in the phone's encrypted storage. |
What the app never does
- No advertising and no advertising identifiers.
- No analytics or tracking tools.
- No selling or renting of personal data.
- No access to your location, contacts, SMS or call history.
- No call recording.
Permissions the app asks for
Notifications: to show alerts about your work. You can turn them off in your phone's settings.
Camera: only when you take a photo to attach.
Photos and files: only the ones you pick to attach.
Where the data is stored, and who else handles it
The data is stored on servers operated by predev. Traffic to those servers passes through Cloudflare, which protects and delivers the service.
Push notifications are delivered by Firebase Cloud Messaging, a Google service. It receives the device token and the text of the notification.
WhatsApp messages go through Meta's WhatsApp Business Platform, and Facebook leads come from Meta. Both happen only after the company connects its own Meta account, under the company's own agreement with Meta.
AI help in the inbox (a summary of a chat, or a draft reply) is off unless we switch it on for the company. When it is on and a staff member asks for it, the latest messages of that chat and the details of the open deal are sent to Anthropic's Claude API, which writes the text. The staff member reads and edits the draft, then sends it themselves.
Invitation and password-reset emails go out through our email provider.
We share the data with nobody else unless the law requires it or the company asks us to.
Security
Everything travels over HTTPS. Each company's data is kept apart from every other company's. WhatsApp and Facebook access tokens are stored encrypted, and files can be opened only by signed-in staff of the company.
How long we keep it
We keep the data while the company uses predev CRM. When the company deletes a contact or a deal, the files attached to it are deleted too. When the company stops using predev CRM, it can ask us to delete all of its data, and we will.
Your rights and deleting your data
If you work for a company that uses predev CRM, ask your company's admin to change or remove your account, or write to contact@predevsolutions.com.
If you are a client or lead of such a company, ask that company to show, correct or delete your record. It can edit or delete contacts itself, and we will help when asked.
Deleting the app from your phone does not delete data held by your company.
Children
predev CRM is a business tool for adult staff. It is not meant for children, and we do not knowingly collect data from anyone under 16.
Changes
If this policy changes what we collect or why, we update the version and date at the top of this page.
Contact
Questions about this policy, or about data predev CRM holds: contact@predevsolutions.com. predev CRM is run by predev. Solutions (PredevSolutions L.L.C., C.R. 311604, Cairo, Egypt).
Any question
contact@predevsolutions.com